FAQ

Frequently Asked Questions

How do I share Resources on Social Media?
You can now share Resources via Social Media (on the app only): There is a new button that allows you to share resources to your contacts via t...
Wed, Oct 5, 2016 at 11:03 PM
App: What do the colors next to contacts mean?
Contact Status by Color:  Green = Opted-into a campaign: receiving the emails from campaign  Blue ="Engaged". It means contact viewed...
Thu, Jun 29, 2017 at 2:07 PM
How to add Contacts and assign a Campaign on the Website
Please log into your account.  Click on 'Contacts' in the left Navigation bar.    Click on the 'Create a new ...
Thu, Oct 20, 2016 at 3:01 PM
Is there a limit to how many contacts I can add?
There is no limit on how many contacts can be entered into the system.  However, there IS a limit on the number of contacts that can be assign...
Fri, Jun 16, 2017 at 3:13 PM
Rewards: How do I see all available rewards?
From your dashboard screen, please click on 'Rewards' on the bottom right corner of your screen:  You can see all Current Re...
Wed, Oct 5, 2016 at 10:44 PM
Rewards: Why is the number of my contacts in a contest different than in my total contacts?
Contests and Incentive programs only count OPTED-IN contacts towards the contest.   Simply entering a contact does not make them count towa...
Fri, Nov 18, 2016 at 4:02 PM
Deleting and Reinstalling App. Will I lose my contact information?
Sometimes the easiest way to fix the issue with the app is by updating it or deleting it and reinstalling it. You will NOT lose any data as it is a...
Mon, Jul 3, 2017 at 7:51 AM
Dashboard Tutorial
Fri, Nov 18, 2016 at 11:36 AM
Why can't I bulk import a list of contacts?
While we really understand why many people would want to do this, there are good reasons why we don't allow this.  RapidFunnel is designed to be a...
Fri, Nov 18, 2016 at 4:03 PM
Why all / most of my emails are showing as BOUNCED
Our most recent statistics show our delivery rate at 98.56%. This means our bounce rate is 1.44%.  It is possible that an email was sent, did ...
Fri, Nov 18, 2016 at 4:04 PM