FAQ

Frequently Asked Questions

How can I contact Customer Support?
Chances are, the answer to your question can be found right here in our Solutions. Feel free to search using the search bar above and find the answer to y...
Mon, Dec 12, 2016 at 5:21 PM
What do different Email or Contact status mean?
There is a difference between status of emails sent to contacts and for the status of Contacts.   Contacts can be:   ...
Fri, Nov 18, 2016 at 3:57 PM
How to edit contacts and see if notes are added
They may be small things, but saving a step when you’re busy can feel like a big thing. We hope you like it: More Direct Contact… Now,...
Wed, Nov 2, 2016 at 12:10 PM
How Do I Export My Contact List
 If you want to export or back up your contact list, here's how to do it. It is available from the web only: Log into your acc...
Tue, Nov 15, 2016 at 7:38 PM
SPAM Complaints and Warnings
When a contact reports an email as spam via an email client, then the system will no longer deliver emails to that address and contact is marked...
Wed, Dec 7, 2016 at 8:15 AM
Can I add a contact if another associate has added it to the system?
Yes, you can add the contact even if their email is already present in the system. There are few things to note regarding assig...
Fri, Nov 18, 2016 at 4:01 PM
How to add Contacts and assign a Campaign on the Website
Please log into your account.  Click on 'Contacts' in the left Navigation bar.    Click on the 'Create a new ...
Thu, Oct 20, 2016 at 3:01 PM
Is there a limit to how many contacts I can add?
There is no limit on how many contacts can be entered into the system. Ho However, there IS a limit on the number of contacts t...
Fri, Nov 18, 2016 at 4:02 PM
Rewards: Why is the number of my contacts in a contest different than in my total contacts?
Contests and Incentive programs only count OPTED-IN contacts towards the contest.   Simply entering a contact does not make them count towa...
Fri, Nov 18, 2016 at 4:02 PM
Deleting and Reinstalling App. Will I lose my contact information?
Sometimes the easiest way to fix the issue with the app is by updating it or deleting it and reinstalling it. You will NOT lose any data as it...
Fri, Nov 18, 2016 at 4:02 PM