Sometimes the easiest way to fix the issue with the app is by updating it or deleting it and reinstalling it.


You will NOT lose any data as it is all stored on our servers.


Here are instructions for iPhone:

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Check the App store for updates, and click on update if you don't have the automatic update downloads. It is located in AppStore, under 'Updates' tab. 


To uninstall the, hold your finger down on the app icon until it starts shaking, then tap the X.  It is okay to say "Delete" for the data.  

You will not lose any data as it is all stored on our servers.


Once that is done, go back to the App Store, search for the app and install it (it will either have an "Install" button or a little cloud icon that you tap on)


Once reinstalled, open the app and login.

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Here are instructions for Android:

  1. Navigate to Settings. You can get to the settings menu either in your apps menu or, on most phones, by pulling down the notification drawer and tapping a button there.
  2. Select the Apps submenu. 
  3. Swipe right to the All apps list. 
  4. Select the app you wish to disable. 
  5. Tap Uninstall updates if necessary. 
  6. Tap Disable.
  7. You will not lose any data as it is all stored on our servers.
  8. Go back to Play store to reinstall the app. 

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This should fix the issue for you.  If not, please submit a ticket and let us know.